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Have some questions? Well, you've come to the right page. We've compiled a list of FAQs regarding our webiste products and policies which will answer most of your questions!
If this is your first visit to DCP-Print, click here to enter our main page!

If you didn't found answer for your question , you may contact us here.
Customer service: General questions: My account: My order: Prices and quotes: Payments: Shipping: Security: Uploading an external file from user to website: Printing technical parameters:



How can I contact DCP-PRINT customer service ?

You may
contact our customer service department for help and instructions.
We will respond to your questions as quickly as possible.
Write to: info@dcp-print.com.

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How can I get price quote ?

Quotations are given for products which you didn't find on our home page list of materials, or for special quantities.
Click on the
Special requests button and you'll get a quotations form.
Fill it up and send it over.

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Registering to DCP-PRINT

Our website is available to every one. By registering you'll receive E-Mail every week with information about special offers, discounts and the "Deal-Of-The-Week", dedicated to our customers club only.

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What browsers are required for ordering from DCP-PRINT ?

To place an order with our software tools, your web browsers should be: Internet Explorer or FireFox all versions.
Pay attention: You must be able to accept cookies because we use cookies to hold information about your order.
JavaScript must be available in your browser in order to access functions necessary to place your order.
We suggest that you'll set your browser to check for newer versions of stored pages with each visit to the page.

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Products list - what can be ordered from DCP-PRINT web site ?

You can order the products listed here:
Business cards, Vertical business cards
Business card sized magnets, Square magnets
Square Stickers, Business card Stickers, Square polyester Stickers, Funny Stickers
Rubber Stamps, Address Stamps, Pocket Stamps, Date Stamps
A5 Sized Fliers, A4 Sized Fliers, Premium Brochures, Postcards
Postcard Size Invitations, Classic size Invitations
A4-sized letterhead stationery, Letter-sized letterhead stationery
23x11 Sized Envelopes, 25x18 Sized Envelopes, 34x24 Sized Envelopes
Premium Magnetic Calendars
Special requests for products which are not mentioned above can be ordered through "special request" button which is located on the "Home page" screen.
Click directly to the request form here

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What can be considered as a "special request"?

Special requests can be:
Products which are not mentioned as one of the "Home page" options and can be ordered through "special request" button which is located on the "Home page" screen. Click directly to the
request form here. Get a special price quotation for a combination of products which is not mentioned in one of the "built in" options in our web site.

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How can I get a price quotation ?

Get a special
price quotation for a combination of products which is not mentioned in one of the "built in" options in our web site.

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What are the FREE offers of DCP-PRINT ?

Our FREE offers list is:
250 Free Business Cards
30 Free Business Card Magnets
60 Free Business Card Stickers
90 Free Square Stickers
15 Free Postcards
The products and the handling process are free of charge but shipping is not.
Table of updated shipment prices is attached to every ordering procedure screens.

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What are the terms for FREE products ?

The terms for free products are:
  1. The basic standard option of the product: single side, no lamination, and so on.
  2. On the product's back side there is an advertisement in small letters.
  3. Clear backside, covered by one color, no advertisement - for extra fee.
  4. Lamination and/or designed backside - for extra fee.
  5. Limited quantities as mentioned in the list above.
  6. Only one free product in one order (one shopping cart)


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How can I report an unauthorized purchase or erroneous charge ?

If you identify an inappropriate purchase or erroneous charge, please report it to our customer service department by sending an E-mail to
info@dcp-print.com.
Don't hesitate to draw our attention to any problem, errors or suspicious actions in your bank account, or credit card traffics, which are associated with DCP-PRINT.
We'll do our best to take care of any mischief if it concerns us.

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What is our return policy ?

DCP-Print stands behind the quality of its products and services. If you are not completely satisfied with the quality of your order, please contact
Customer service within 30 days of receipt of your order.
The options are:
Refund
Reproduce your order
Equip you with a coupon in exchange to your loss
Or any other way of compensation which will suit you.

In case the damage is your responsibility (wrong address, spelling mistake, and such) we'll probably go "half way" toward you and solve the problem, financially speaking, in a "win-win" solution manner.

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Creating an account

Once you process your first online order - your account in DCP-PRINT data base is created.

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What are the benefits of having an "account" ?

There are three advantages of having an account in DCP-PRINT website:
  1. You'll get a weekly E-mail with details of "Deal of the week" which will allow you to participate in our special deals for signed members.
  2. Next time you'll purchase an order the system will recognize you and you'll get a short cut process to finish your order.
  3. You'll be able to reorder a product with the same design and save a lot of time.

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Can I update some details in "my account" ?

Yes, you'll be able to update details like E-mail address and your password through the first screen of the "my account" process.
Later on you can enter one of your previous orders and while dealing with it you'll have the opportunity to change other details, like: mail address, phone number, etc.

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What will happen if I'll forget my password?

Click on the "forgot your password" link in the
My Account page and you'll get a massage instructing you to give us an E-mail address and we'll send your password to that address.

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Ordering procedure (How do you order from online print shop DCP-PRINT ?)

Ordering a product step by step:
  • Choose one of the products which are displayed in our Home page screen (For an example: Business cards).
  • Select the pre-designed template you like. (Let's try the "most popular" category)
  • Choose the template you like most and click on it.
  • Design your wording by using our form and the tool bar below.
  • Add your logo or upload your external file - if you have one.
    If you want to design the back side of your product - do it from here.
  • Take a good look at the final product's preview and authorize it. (If not - go "back" and change your design until it fits your needs)
  • Register as a new customer or Sign in as a returning customer.
  • Select your required quantity.
  • Choose lamination options.
  • Choose corners options.
  • Customize related products to be matched with your business cards: magnets and/or stickers. (Optional)
  • Take a look at your bill so far. You may change your previous quantity selection and watch the cost changing accordingly.
  • In this stage you can add another product to your shopping cart in order to save shipping expenses. If not - click "Checkout".
  • Fill up the "Shipping form" to the last detail.
  • Payment screen: through credit Card or PayPal.

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Order approval

Once you have completed your order and paid for it - you'll get an approval E-mail containing all the necessary data about your order. Please keep this E-mail until your order arrives safe and sound to you. If something will go wrong - you'll need the order's serial number to negotiate with us about what went wrong and how we'll deal with the problem and solve it to your complete satisfaction.

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Tracking your order

In case you want to track your order, log into
your account, using your user name and password, and get the history of your orders. Shipped orders are underlined with a link of: "Track". Click it and you'll get full information of your order's shipping method and dates.

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Order's history

Approach your account,
using your user name and password, and get the history of your orders.

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Reordering

In case you want to reorder an old order approach your account,
using your user name and password, and get the history of your orders. Click on the "+" sign beside your order number the one you want to reorder. A hidden line of data will be revealed and at the end of it you'll see a link saying: "Reorder". Click on it and follow instructions.

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Order Incomplete

If you'll see that your order is delayed beyond expected time of arrival or if you'll want to check about your order's status - approach your account, using your user name and password, and get the history of your orders. Each order will be underlined with a link to its status. If you didn't complete the full ordering procedure - you'll be underlined as
"complete the order". In most case the reason for such a status is payment's problems. Click the "complete the order" and follow the instructions which will lead you to the missing stage of your order's completion.

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Order's status

Another way to know what's going on with your order is its "status" which is mentioned in the
"My account" history screen. The options are:
Cancelled - We cancel an order after clarify the reason with the customer.
Customer service - your order is getting a special treatment for any reason.
Declined - in most cases it's because payment problems.
Delayed - in most cases the problem is unapproved payment by PayPal.
Handling - your order is taken care of.
In process - your order is under quality inspection by a graphic artist.
Ready to be shipped - your order was manufactured and is ready to be shipped.
Shipped - your order was shipped. You can track its status
Was not completed - you didn't complete the ordering procedure for any reason.

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Can I cancel an order ?

Unfortunately you can't cancel a submitted order. This is due to the fact that the whole online process is full automatic. Its benefit is reducing production costs and the benefited is the customer. If you want to cancel an order please contact customer service and we'll find a way to compensate you by discounting your next order.

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Can I change an order ?

Unfortunately you can't change a submitted order. This is due to the fact that the whole online process is full automatic. Its benefit is reducing production costs and the benefited is the customer. If you want to change an order please
contact customer service and we'll instruct you to design a new order, get out of the process before paying and contact us once again. We'll perform your uncompleted order (the right one) and your payment for the wrong order wouldn't be in vain.

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Design your order - the design tool bar

All our products have a standard "Design tool bar" available in the "Enter your text" stage, right after selecting a chosen template as the product's background.
You have the following facilities to accomplish your design:
Text Box - where you can write down or edit your wording.
Font - Choose the letter's font which suits you fine.
B - Click for "Bold" letters and again to return to normal letters.
I - Click for "Italic" letters and again to return to normal letters.
T - Choose font size.
Colors table - Click on the colors table to choose the letter's color.
Screen - Click to receive horizontal and vertical lines on your design to let you adjust your wording appropriately.
"Add Text Box" - it is advised to fragment your wording into short phrases and for each 2-3 words, or information pieces, open a new text box. It will make editing much easier.
Upload your own design - Upload Logo
Remove Logo - if something went wrong or you want to change the logo.
Add back side (optional) - you have to select between: "From our templates" and "Choose solid colors".

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Shortcut to price table

If you want to take a quick glance at the prices of the products you are looking for, before you start digging in the ordering and designing process - this is a shortcut to link you to our
products and prices table. Shipping prices are to be found there too.

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How to get a price quote ?

Quotations are given for products which you didn't find on our home page list of materials, or for special quantities.
Click on the
Special requests button and you'll get a quotations form.
Fill it up and send it over.

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What should you do if you are not happy with your order ?

Dissatisfied customer can be the outcome of several known problems:
  1. The price - our prices are mentioned in several screens. Before you begin an ordering procedure take a look at our price table so you wouldn't feel as if you have been deceived later on.
  2. The shipment time duration was longer than you expected - We send our products through UPS, FedEx and mail. Sometimes they fail to deliver the package in time. If it is exaggerated - we'll find a way to compensate you, although it's not our direct responsibility. If your product was lost - we'll reproduce it no questions asked.
  3. The product arrived damaged - in most cases we'll reproduce your order on our account. Sometimes we ask the customer to send us his damaged order, just to learn a lesson to prevent similar cases in the future.
  4. The product failed to satisfy your expectations - it can happen because of "natural" (technical) differences between the design (on your screen) and the final printed outcome. If the differences are unbearable and unaccepted - we'll take full responsibility and reproduce it on our account.
  5. The received product arrived with mistakes like spelling mistakes or grammar mistakes or punctuation mistakes and so on. Such mistakes are under full customer's responsibility. We can't cover for it. Our quality inspectors can't guess what did the customer meant when he designed the product the way he did it. The ordering online automatic procedure gives you the chance to look again and again at your design and step back to correct such mistakes.
  6. Poor quality or low resolution images - sometimes customers send us self designed products which we estimate, before manufacturing, that the outcome results would be of poor quality, even unreadable or unusable. Our quality inspectors will contact you and advise you to change your design. If you insist, which happen sometimes, we'll produce the requested design as it is and send it over to the customer. No complaints will be accepted.
Conclusion:
We'll do our best to satisfy our customers and in most cases we'll take full responsibility and compensate the client. Contact "
customer service" and you'll be addressed as soon as can be.

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How do I pay for my orders ?

DCP-PRINT online print shop receives payments by Credit Cards or PayPal only. Working through the Internet - these are the only way to pay.
Our website is secured by SSL safety protocol which is the best there is.
List of Credit Cards to be used is updated from time to time, yet MasterCard, Visa, Maestro and Electron are always accepted.

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Do you apply receipts, invoices, tax invoices or Vat bills ?

Usually we don't send any kind of a bill because most of our customers never asked for it. If you need one of the bills which is mentioned above - please contact our "
Customer service" and we'll apply you whatever you need in that mater.

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Prices, special deals and discounts:

Prices - we try to let the potential customers realize that our prices are reasonable, worthy of competition, fair and square. The total price you'll pay is combined of two prices: the product itself (handling and materials) and the shipping. (About shipping - see a special paragraph)
Deals - every week we announce the "Deal of the week" by two methods:
  1. We send E-mails to our mailing list members, our regular customers, who registered while purchasing their first order.
  2. We declare the headline main details of the deal in our "Home page" screen.
Discounts - people expect to get special discounts for big orders of large quantities or because they are frequently returning customers. Because the ordering process is online and automated - you have to notify us about your special request by sending us an E-mail following your order

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How much time does it take to get my order from DCP-PRINT ?

We have three categories of handling and shipping time durations and methods:
  1. Special personal delivery - 5 business days.
  2. Mail delivery - within 14 business days.
  3. Regular mail delivery - within 21 business days.
Counting business days starts from the day after you submitted your order.
Shipping prices are updated from time to time and from area to area and depended on the products you have ordered and quantities (package weight).
Click
this link to get the general idea of shipping prices.

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Shipping prices

Shipping prices are updated from time to time and from area to area and depended on the products you have ordered and quantities (package weight).
Click
this link to get the general idea of shipping prices

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Shipping addresses

Please don't use P.O.BOX as an address when you select special personal delivery.
For mail deliveries it's all right.
Be as precisely as can be with your address details. Too many packages are returning to sender (us) because of customers take their address for granted.
We send products world wide - mention your country too, as well as your street name, house number, region, district, zip code, and so on.

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Shipping destinations

We serve customers from all over the world.

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How can I be sure that my order is secured ?

The entire registration and charging process is carried out on a secured server utilizing the SSL security protocol technology in order to encode the sensitive information relating to your purchase process and make sure your order is secured.
For more information please read "Privacy and Security" which is linked from our "Homepage" and is located at the screen's bottom, above the Credit Cards logos

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Is it safe to type my credit card details in your website ?

It is safe to type your credit card details in DCP-PRINT website. The site uses the SSL protocol to encode your credit card details. These details are kept confidentially and are not transferred to any other party except as required to complete the transaction.

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Privacy policy

For full detailed information please read "Privacy and Security" which is linked from our "Homepage" and is located at the screen's bottom, above the Credit Cards logos

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Guarantees

DCP-PRINT online print shop guarantees the following aspects of your order:
  1. The quality of products. Read more specific technical details in the "printing parameters" section.
  2. The quantity you ordered.
  3. Keeping time tables and schedules according to your selections.
  4. Tracking your order from the submitting stage to the delivery stage.
  5. Securing your registration private details.
  6. Securing your Credit Card payment.
We'll take full responsibilities for failures in one of those aspects and will find a way to compensate you relatively.

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File format supported by DCP-PRINT website

File format must be compatible to the following list of parameters:
  1. PC files only (not MAC)
  2. File size not larger than 2MB
  3. File extension must be *.jpg or *jpeg
  4. File resolution must be exactly 200ppi (pixels per inch)
  5. File type must be RGB graphic format. (Colors protocol)
  6. CMYK color format must be converted to RGB format
  7. Job Types and Sizes table gives you the exact pixels measures for each type of product.


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Uploading your own Logo

You can add your Logo to all types and kinds of products. Please pay attention to the following technical demands when you prepare a Logo to be uploaded:
  1. The file size must not exceed 2MB.
  2. The file resolution must be exactly 200ppi (pixels per inch)
  3. The file format must be (*.jpg) or (*. jpeg).
  4. Sometimes when a Logo you have uploaded has a white background layer over the template you have chosen - there may be a problem of "incompatible" layers. In order to avoid it please choose another template from our templates stock, one with a brighter background.


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What's the difference between "uploading a logo" and "uploading your own design"?

When you upload a Logo - you can write over it. This way part of your wording can be back grounded by your logo (if you wish).
When you upload your design - you can add nothing to it.

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What can you do if your file does not fit to our website ?

Sometimes you want to add an image or a photo or a picture or a Logo to your designed product and you get an Error massage. In this case you can:
  1. Rearrange your file's parameters to be compatible to our website's demands.
  2. Send us an E-mail with the file attached to it and we'll try to fix it. If we'll be successful - we'll send it back to you and you'll complete your order.
We wouldn't upload the file to your design for you because we probably wouldn't meet your taste and intentions.

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Resolution

The resolution parameter is a criterion to evaluate the quality of a printed material. A high resolution image means a better and clearer picture in which every little detail can be seen. Resolution is measured by pixels.

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Pixels

Pictures and images are made of colored pixels. The quality of the picture is created by the quantity of pixels per square inch.

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Bleed

Bleed is the area around the product which will be cut during manufacturing process. In other words it's some kind of a wasted margin. While working on your product design we'll show you, on screen, what is the bleed area of you specific design. Keep important information out of the bleed.

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Trim

Trim is the final dimensions of your product. You can consider it as "What you see is what you get".

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RGB

Red - Green - Blue: colors protocol which indicate a specific technology of creating a colored image. RGB colors are mostly used in computer and TV screens and often look different on different screens.

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Colors proof

Professional users and graphic artists calibrate their screen colors in order to ensure that what they see on their screen is the same color that will be printed, but regular users don't do it and thus frequently see a somewhat different color on their screen than the color produced in actual printing. Although, in most cases, the difference won't be noticeable, please take this phenomenon into consideration and assume that the colors you see on the screen may look somewhat different than those that will be actually printed

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CMYK

The CMYK color system is the printing industry standard for process printing.

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Print proof

Users send their images in RGB standard. The printing machines convert the RGB into CMYK. Sometimes there will be a deviation of up to 7% color spectrum while converting. There is nothing to do about it but knowing that it can happen. If the deviation disturbs the customer and his product is too far away from his design - we'll take full responsibility for the damage and reproduce his order.

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Templates

Templates are pre-designed backgrounds for printed materials. On those templates you can add your wording and Logo. We offer templates in our website to the convenience of the customers.

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