Design and Print Online Forum

Please let me know when was 43709 shipped.

Just wanted to let you know that we received the business cards today, and they are BEAUTIFUL!!! Thanks so much for the service...

Please let me know when was this order, 43709, shipped.

Dear Constance - your order was shipped on June 29th, 2008. Please count 21 days from June 20th, 2008 (business days). If something will go wrong - let me know.

I placed an order on 06/01 today is 6/26 and I never receive this order. Called no one answered, also send couple emails. I am very dissapointed

Your order #42433 was shipped on the 5th of June. You asked for 21 days of handling and shipping. It means that your order should be in your hands on the 2nd of July, counting out holidays and weekends. Send me an E-mail to info@dcp-print.com if it wouldn´t.

I never receive my orders? What is goin on???? #43875 and #42433

Dear Margaret. Order #42433 arrived on Jun 1st, 2008 and was shipped on June 5th, 2008. You have asked for 21 days of handling and shipping. We came to the conclusion that your order was lost in the mail on July 3rd, 2008. We reproduced your order and sent it to you on July 8th, 2008. Oreder #43875 arrived on June 23rd, 2008. It was shipped on June 29 th, 2008. You have chosen 14 days of handling and delivery. So your order is supposed to arrive on July 17th, 2008. At you service.

Hi, Just wondering about my order. Is 42551, I paid using paypal. Was a bit worried as I didn´t get any confirmation that my my order was received, but paypal went through okay. Order was on 24th June, not long I know. Also, when I logged onto my account, there was no orders pending etc, either. Dianne

Thank you for choosing our website to order your business cards. Your order arrived on June 24th, 2008 and was shipped back to you on June 29th, 2008. You paid for 21 days of handling and shipping (counting out weekends) so start worry on July 23rd, 2008. Btw: the cards are beautiful!

Thank you letting me know. I was worried as there was nothing when I logged into my account. Cheers!! Dianne

It´s so good to know that there is some one out there. Sometimes I think that I correspond with ghosts. You are the first one to relate to my answering message. I´m sure that a girl like you will succeed in whatever will be your goal in life. I wish you all the best!!

Hi, Just letting you know, my order arrived and I´m very happy with cards! Wasn´t due for a couple more weeks, so getting them early was a great bonus. Dianne

I did not receive my order no one answer my questions This is scam or what?

How can I know if you are a customer of ours or just a scam? You didn´t mention an order number, dates, full name, E-mail, or any kind of real information with which I can find your order on our data bases. Please contact us through info@dcp-print.com.

I ordered businness cards, magnets and stickers on 6/23/04 and it say order in process but it could´nt be because i did not complete the payment process. I think the order is in limbo because your end say order in progress and my end never got a email confirmation. Please help me! i want to complete the order a.s.a.p Angie

Your order was not approved by PayPal. It´s status is "Delayed" now. Please arrange your payment with PayPal and we´ll be glad to handle your order. If you need more help - go info@dcp-print.com and Lital, our "Customer service" manager, will take care of your request.

I ordered my cards like 3 weeks ago, I still have not received them. I have already tried to email you guys and I´ve trid to call about 20 times already. This is the first and last time I will order from you guys. From now on I´ll be ordering with VistaPrint. When I ordered from them I got my cards sooner than I was suppose to. Please give me my money back. My order number is: 42529 and my name is: Stephanie Scott-Reese You guys are very unprofessional.

Like it happen in 99% cases like yours - the customer is wrong. You posted your order on 06/02/2008 22:38 hours. On 06/03/2008 it was sent to be printed after it passed quality check-up. On 06/04/2008 it was cut and packed. On 06/05/2008 it was shipped to you. Now, you paid for 21 days of handling and delivery. If you´ll count out holidays and weekends you are supposed to have your order on 07/03/2008. Feel free to e-mail me personally: Yechiam@dcp-print.com my job here is: Online Business Development Manager. (BTW – your order stood in line together with some hundreds more. That´s why it took 3 days to handle it. These numbers are our professional pride!)

I don´t understand whats going on. I ordered 1000 business card almost 6 weeks ago and they were supposed to be were 2 weeks ago and they never came. I went my post office and nothing. I call that 1800 number 5 times and no one has called me back. I feel like I have been scammed and now I don´t know what to do next someone please help me.

I need your order number or your full name or your e-mail address in order to locate your order in our data base. Better thing to do is to contact us through e-mail as it is recommended in our website. You were not scammed that´s for sure. Maybe you asked for 21 days of delivery and you didn´t count holidays and weekends. It happened before that a package was lost in the snail mail. In such a case we´ll compensate you. Please be patient and address me to: info@dcp-print.com

Where are your corporate offices as I would like to talk with you guys Michael

For more private dialog.

I have left msg for a call back regarding order #43709. My friend Constance attempted to make a credit card payment, and the card was rejected w/error msg like "referral something". I then used my credit card to make the payment, and the payment went through on order # 43674, but both show "in process". Only one card is to billed, but have heard from anyone in your office.

Dear customer: order 43709 was accepted at 20.6.08 22:51 and it´s 250 free bc. order 43674 was accepted at 20.6.08 15:44 and it´s the same 250 fre bc Both order are due to 21 days of handling and shipping. Friday - saturday we don´t work that´s why nobody answered your calls. For further questins about your orders - please contact our customer service through our e-mail info@dcp-print.com

Thank You so much. As a matter of fact they came today.

I was doing some uploading of my own images, and when i upload them it gives me a preview box, with a gray border saying "Safe Area" what is that exactly? Is it the area where your card is going to be cut, cause i tried to make it where nothing went over that gray border... So before i order please let me know... Thank you... - Draz

The grey area is advised not to be used for important information. Leave it for background only. Nevertheless - let your order go and our graphic artist will check it. If it´s "no go" we´ll get in touch with you and redesign your order to fit your needs and intentions

Sorry for the order number mistake. My order number is 41863. Now I CALLED LEFT 2 MESSAGES TO BE CALLED BACK. SENT EMAILS. I NEED TO KNOW WHERE MY ORDER IS AND WHAT TO DO TO GET IT SENT RUSHED. AT NO COST BECAUSE I NEVER GOT THEM. I feel my next step is to contact the BBB. I have spent more with you guys on shipping than anywhere elseI have ordered. Help with where the other part to my order is important so I have some clue what I spent $25 on. Thanks Again for your quick attion.

Your original order was probably lost. We reproduced your order and sent it again on June-5-2008. Please notify me when it will arrive.

My order number is 41862. Ordered on 5/21/08. Please note I have order from many companys and choice to do snail mail (21 to 25 day). I have got every thing in that 3 week time frame. I really was hopeing this order would get here I just loved the design. Thank you for the help in this matter..

Dear Morgan I copied the details of your order from our data base. You can clearly see that you didn´t complete the order. It means you have stopped at the stage of using your credit card. By the way - you made a designing mistake: some of your wording is overlapping the template and is unreadable. 41862 CEAJAY MORGAN (29811) 69.37.244.28 21/05/2008 21:49:15 166 gravel street meriden 06450 Phone: 2035377824 Company : CRIB CUTS Days C$ History CancelledCustomer ServiceDeclinedDelayedHandlingIn ProcessReady to ShipShippedWas not Completed

I sent a email this morning asking the question (why have I not gotting my business cards and post cards.) I sent a email almost 2 weeks ago on this matter I was told they where mailed out that day. Well still no order. How long do we wait til you refill this order? I did not get business cards and post cards. Sticker´s and Magnets got here 3 weeks ago. Thank you for your help on this.

Sorry to hear about disappointment. Please come back to me with your order number or at list your full name or e-mail. If your package got lost in the mail - we´ll cover your lost with a free reorder. In most cases the mail just came late so please be a little patient.